One place to ask for help.

Submit IT and Maintenance requests here — any time, day or night. You describe the issue once, and the portal sends it to the right place: the work queue during business hours, or the on-call technician when it can't wait.

Secure sign-in with your HMH Microsoft 365 account
Routine requests go to the IT or Maintenance work queue
After-hours emergencies page the on-call technician
Patient safety events go straight to Occurrence Reporting
Track the status of everything you've submitted

For immediate life-safety emergencies, always follow hospital emergency procedures first — this portal is not a substitute for calling for help.

Status Overview

IT On-Call Online

Maintenance On-Call Online

Submitted tickets appear in your dashboard once you sign in.

Where your request goes

Business hours → IT or Maintenance work queue
After hours & urgent → on-call technician is paged
Patient safety events → Occurrence Reporting (PHP)

Help Dashboard

Submit a request any time — we route it to the right team — and track the status of your recent requests.

New Request

One place for IT, Maintenance, and patient-safety reporting — we’ll route it for you.

Is this a patient safety event — a fall, medication error, patient or visitor injury, or a near-miss?

My Recent Tickets

Submitted via this portal in the last few days.

No tickets yet. Once you submit, they’ll show here with status.

One place to ask for help.

Help Dashboard

New Request

My Recent Tickets

Is this urgent?